End-to-End Patient Experience Becomes Top Priority in Today’s Evolving Revenue Cycle

Patient Experience

Regardless of how good the average experience of a patient has been during their time at any given healthcare system, what often determines their general memories of their experience is the financial resolution that follows after. High costs and/or a difficult payment process can tarnish a patient’s perception and greatly affect their opinion on said healthcare system as a whole. One of our own team members experienced a similar situation in which she chose not to return to one of her specialist doctors because their outpatient coder mishandled her bill, resulting in her insurance not covering the charge and her bill sitting in revision. In today’s world, you can leave a review of your experience virtually anywhere where payment is exchanged. It is because of this that health systems need to prioritize reinforcing the structure of their back end and front end financial processes to make them look, feel, and behave more like online retail or personal banking environments.

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YES 2019 Quad-State Conference Recap

Quad State recap

YES attended the 2019 Quad-State Annual Meeting & Exhibit, which was held at the Hilton Beach Resort and Convention Center in Myrtle Beach, South Carolina. It was at this meeting that YES connected with HIM professionals spanning across the 4 neighboring component state associations of AHIMA (North Carolina, South Carolina, Georgia, and Alabama). Not only were we corporate sponsors and booth exhibitors at the event, but members of the YES executive team presented on three different occasions.

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